Cross-Border Claims.
One Platform.
Fully Automated.
Foreign claims are complex by nature due to multiple jurisdictions, handling partners, languages, and SLA obligations all running in parallel. The Foreign Claims Platform gives you a single system to manage the entire lifecycle, from AI-powered FNOL through to settlement and fee payment, with real-time SLA governance across every partner in your network.
The complete claim lifecycle in one platform, no handoffs, no gaps
Fraud detection, agentic FNOL, and automated claim handling built in
Multilingual, jurisdiction-aware, and configurable per market and partner
Real-time partner performance tracking with automated escalation and reporting
Foreign claims are complex. Most platforms were not built for them.
"Cross-border claims expose every weakness in a claims operation: fragmented partner networks, inconsistent SLA monitoring, manual FNOL processing, and no systematic fraud detection. The result is cost, delay, and opacity at exactly the point where control matters most."
- FNOL via unstructured email, manual data entry, error-prone
- No systematic fraud detection on foreign claims
- SLA breaches discovered reactively, after costs escalate
- Manual reserve setting: subjective and delayed
- Partner performance data fragmented and reported late
- Fee calculation disputed and paid manually
- AI agents parse inbound FNOL from email and documents automatically
- ML fraud scoring embedded in every claim from day one
- Real-time SLA dashboards with automated escalation alerts
- Automated reserve proposals with full audit trail
- Monthly partner scorecards generated automatically
- Fee calculation applied from rate cards. No disputes
From FNOL to Settlement. every step covered.
AI Fraud Detection - Stop Fraud Before It Costs You
ML models trained on historical claims data identify fraudulent patterns at FNOL. Every incoming claim is automatically risk-scored, cross-referenced against vehicle registers, partner history, and external databases. Flagged files are routed to a review queue; clean files proceed to automation. Full audit trail for regulatory reporting.
AI Agentic FNOL - Zero Manual Entry
AI agents monitor inbound channels and parse emails, PDFs, and document uploads to extract structured FNOL data automatically. Missing fields trigger an automated correction request. Once complete, the claim file opens in the platform without any human touchpoint, extending full automation to every partner regardless of their technical setup.
Full Claim Handling System Automated from Reserve to Settlement
A fine-tuned LLM handles routine claim communication in local language, generates reserve proposals, and drives the file forward through every step from notification to settlement, under handler oversight where it matters and on its own where it does not.
SLA Tracking & Governance Data-Driven Partner Management
Every claim event is timestamped automatically. Partner-specific SLA rules are applied, breaches escalated in real time, and monthly scorecards generated without manual effort. Partner reviews become data-led conversations, not opinion exchanges.
Modular. Azure-Native. Built to Integrate.
The Foreign Claims Platform is built on a modular microservices architecture. Each capability, fraud scoring, agentic FNOL, claim handling, SLA governance is independently deployable, so insurers can start with the modules that deliver the fastest value and expand from there. No rip-and-replace of existing systems: the platform integrates with your current claim API layer and data infrastructure.
Built for insurers managing cross-border claims at scale.
Head of Foreign Claims
"I need full visibility of every claim across every partner, in real time, not in a monthly report."
Chief Claims Officer
"How do I get SLA compliance up and partner disputes down without adding headcount?"
Head of Anti-Fraud
"We have no systematic way to detect fraud in foreign claims. That has to change."
Head of Operations
"I want to automate routine claim handling without losing control of complex files."